Post-Sales Process Management:

Own the complete customer lifecycle from booking to possession, ensuring timely documentation, payments, and communication.

Client Communication:

Serve as the single point of contact for all client queries and concerns. Provide timely, qualified, and accurate responses in alignment with brand standards.

Documentation & Legal Coordination:

Manage agreement drafting, registration coordination, and handover documentation in liaison with legal and sales teams.

Payment Collection & Reconciliation:

Monitor receivables, send timely reminders, and coordinate with finance teams to ensure adherence to payment schedules.

CRM System Oversight:

Ensure accurate data entry and workflow tracking in CRM software.



Generate reports and analytics for management.

Customer Satisfaction & Retention:

Maintain high satisfaction scores through proactive client engagement, timely issue resolution, and consistent feedback collection.

Handover Management:

Coordinate final inspections, handover schedules, and manage snag lists in collaboration with project and facility teams.

Cross-functional Coordination:

Liaise with Sales, Finance, Legal, Projects, and Facility Management teams to ensure a smooth client experience.

📌 Senior Manager- CRM (Pune)
🏢 Tribeca Creators
📍 Pune