About Us

BIK is India's leading marketing automation platform for e-commerce. We help brands drive

revenue through WhatsApp, email, SMS, and AI-powered chatbots — and we work with 200+

brands including Tata, Duroflex, Nat Habit, and Sweet Karam Coffee. Backed by Sequoia

Capital and Y Combinator, we process over a billion customer events a year and grow every

month.

The Role

You own two things: getting customers live rapid, and making sure what goes live actually works.

As an Onboarding & Implementation Manager, you take a brand from signed contract to a fully

configured, live BIK setup within 15 days. You'll run the kickoff, build the automations, train the

customer's team, and hand off a setup that generates revenue from day one.

This is a customer facing IC role reporting to the Global Head of Customer Success. You'll work

closely with our Customer Success, Product and Support teams.

What You'll Do
- Onboarding : Run kickoff calls, set timelines, and own the end-to-end journey from sign

to go-live across multiple customers simultaneously
- Implementation :



Configure automation flows, chatbots, drip campaigns, CRM

segments, and triggers inside BIK's platform based on each customer's business use case
- Integration : Integrate setup based on customer requirements
- Training : Enable the customer's marketing and ops teams to use BIK independently post-handoff
- Troubleshooting : Diagnose and fix flow errors, integration issues, and campaign bugs during and after onboarding
- Feedback loop : Document reusable playbooks and surface onboarding friction to the Product team as sharp, actionable inputs

What We're Looking For

Must Have
- 2–5 years in a customer-facing implementation, onboarding, or technical account management role at a SaaS company
- Hands-on with Shopify: you know how storefronts, apps, and the backend work
- Comfortable building automation logic.
- Excellent spoken and written English : this is a customer-facing role and clear, confident

📌 Onboarding and Implementation Manager (Bengaluru)
🏢 Bik.ai
📍 Bengaluru