- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide technical support and troubleshoot issues with software applications and hardware devices.
- Resolve customer complaints and concerns in a way that meets their needs and exceeds expectations.
- Collaborate with internal teams to resolve complex technical issues.
- Document customer interactions and feedback for future reference and process improvement.
- Continuously update knowledge of current technologies and industry trends to provide accurate support.
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📌 IT Customer Care Executive (Bengaluru)
🏢 Optizenith Global Solutions
📍 Bengaluru
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