Job Overview

Company:
Bik.ai

Location:
HSR Layout, Bengaluru

Joining:
Immediate

Shift:
US (EST) Timezone

Job Summary

We are looking for a Technical Account Manager
to own and nurture relationships with our US customers using the Bik and Manifest platforms. This role focuses on ensuring customers achieve their desired outcomes with the product, drive adoption, and maximize value from the platform.

As a CSM, you will act as the
trusted advisor and primary point of contact for customers
, guiding them through onboarding, product adoption, and ongoing success. You will work closely with Product, Engineering, and Support teams to ensure a seamless customer experience while identifying opportunities for growth, expansion, and long-term retention.

This is a
customer-facing role that requires solid communication, ownership, and the ability to build meaningful relationships with US-based clients while working in the US (EST) shift.

What Will You Do
- Own the
end-to-end customer lifecycle
from onboarding to adoption and long-term retention.
- Act as the




primary point of contact for US customers
, ensuring a seamless customer experience.
- Drive
product adoption, engagement, and value realization
across customer accounts.
- Conduct
regular customer check-ins, QBRs, and product walkthroughs
to ensure success and alignment with business goals.
- Partner with customers to understand their
use cases, goals, and challenges
, and guide them on best practices.
- Identify opportunities for
account expansion, upselling, and renewals
.
- Collaborate with
Product, Engineering, and Support teams
to resolve customer issues and improve the product experience.
- Track and monitor
customer health metrics, usage data, and feedback
to proactively prevent churn.
- Advocate for customers internally by sharing
product feedback, feature requests, and insights
.
- Maintain accurate documentation of
customer interactions, success plans, and account updates
.

What Are We Looking For

Must H

📌 Technical Account Manager (Bengaluru)
🏢 Bik.ai
📍 Bengaluru