Yamaha is seeking an experienced ServiceNow Solution Architect to drive the architecture, governance, and strategic evolution of its global ServiceNow platform. The ideal candidate will have strong expertise in ITSM, Strategic Portfolio Management (SPM), and IT Operations Management (ITOM) while establishing a scalable architecture that supports future adoption of additional ServiceNow modules.
The architect will play a key role in defining the platform roadmap, ensuring alignment with enterprise standards, enabling integrations with regional ITSM platforms, and supporting Yamaha's vision of a unified global ServiceNow ecosystem.
Key Responsibilities
Solution Architecture & Platform Strategy
- Define and maintain the overall ServiceNow architecture for Yamaha's global instance.
- Design scalable solutions across ITSM, SPM, and ITOM while ensuring future readiness for additional ServiceNow modules.
- Establish architectural standards, governance processes, and platform best practices.
- Evaluate recent ServiceNow capabilities and recommend adoption strategies aligned with business objectives.
Global Platform & Integration Strategy
- Design and govern integrations between the global ServiceNow platform and local/regional ITSM systems.
- Define long-term architecture to support expansion into additional ServiceNow products and enterprise applications.
- Ensure data consistency, interoperability, and scalable integration patterns across the ecosystem.
Technical Leadership & Governance
- Provide architectural guidance to developers, administrators, and implementation partners.
- Define coding standards, deployment methodologies, release management practices, and development governance.
- Review solution designs and configurations to ensure compliance with ServiceNow best practices.
- Drive platform performance, maintainability, security, and upgrade readiness.
Documentation & Roadmap Management
- Prepare and maintain architecture diagrams co