Customer Service Representative (CSR)

Company: Bagpiper Transport Inc.
Industry: Canadian Trucking & Logistics
Job Type: Full-Time (Remote)

About the Role

Bagpiper Transport Inc. is looking for a professional and customer-focused Customer Service Representative (CSR) to join our growing team. This is a remote position based in India, supporting our operations in Canada. The successful candidate must be available to work during Canadian business hours.

Key Responsibilities
- Respond to customer inquiries via phone and email in a professional manner.
- Coordinate effectively with drivers, dispatch, and customers.
- Provide timely updates regarding shipments and deliveries.
- Maintain accurate customer records and documentation.
- Resolve customer concerns while delivering outstanding service.
- Support daily administrative and operational tasks as needed.

Requirements
- Excellent verbal and written English communication skills.




- Qualified phone etiquette and email communication.
- Strong customer service and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Good organizational and time management skills.
- Proficiency in basic computer applications (Email, Microsoft Office, etc.).

Preferred Qualifications
- Experience with ACI/ACE customs documentation and border processes.
- Previous experience in the Canadian trucking, transportation, or logistics industry is considered a strong asset.
- Familiarity with dispatching or freight operations is an advantage.
- How to Apply

Please send your resume to:

Email: [email protected]

WhatsApp phone : +1 (phone hidden)

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:
- Work from home

Work Location: Remote

📌 Customer Service Representative (Ludhiana)
🏢 Bagpipertransportinc
📍 Ludhiana