What are we looking for?

Production Support Manager having

Technically proficient in Life Asia/AS400

Insurance product and process background

Problem Solving Skills

End User focus approach

Positive Project Management skills

Good Communication skills

Process Improvement Skills

Adaptability and ability to work under deadlines

Team player
What does the job entail?

Managing Production system issues tickets

Managing System availability

Daily review of production issue tickets with vendor and Users and closure as per SLA

Technical review of root cause analysis shared by Vendor team for completeness and correctness

Monitoring and end to end closures of issues with development team

Managing System Data patches

Monitoring system (Daily/monthly/ yearly) Batch jobs

Ensuring correct and complete Reports delivery to functions as per agreed timelines

Monitoring and resolving Application Integration issues(MQ setup)





CR management and production deployment management

Front ending system Audit by External, Internal and Regulators

Publishing WSR for Users and Management

Documentation and User Training on recurring issues

Vendor management. (vendor Team Reviews/ Team availability/Handling Team Trainings)
Work Experience

10-15 Years in Insurance Domain
Essential Qualification

BE -Computer Science /MCA/BSC IT
Preferred Skills
Production Support Manager having Technically proficient in Life Asia/AS400 Insurance product and process background Problem Solving Skills End User focus approach Good Project Management skills Good Communication skills Process Improvement Skills Adaptability and ability to work under deadlines Team player

📌 Assistant Vice President (Mumbai)
🏢 HDFC Life
📍 Mumbai