Educational Requirements

Bachelor of Engineering

Service Line Quality

Responsibilities
- Execute targeted Lean diagnostics, value stream mapping and opportunity identification for assigned programs, with emphasis on cycle-time reduction, defect reduction, productivity improvement and experience uplift.
- Use GenAI, Copilot-style productivity patterns, automation discovery and analytics to reimagine current-state processes into AI-assisted future-state workflows.
- Support design and pilot of Lean + GenAI + automation solutions, including problem statements, business cases, benefit hypotheses, adoption plans and control mechanisms.
- Contribute reusable playbooks, prompts, checklists, value stream templates, dashboards and knowledge assets to the Lean repository.
- Partner with process owners and delivery teams to track advantages, adoption, risks and sustainment through visual management and governance cadence.
- Promote responsible AI adoption by ensuring transparency, human-in-the-loop validations, privacy awareness and appropriate usage controls in proposed interventions.




- Focus on Continuous improvement in the offerings

Additional Responsibilities:
- Identified and prioritized Lean, automation and GenAI opportunities with quantified baseline and expected benefit.
- Improved process flow, productivity, quality, cycle time and client / employee experience in assigned portfolios.
- Reusable assets that improve speed of diagnosis, solutioning and adoption across programs.
- Sustained adoption through governance, dashboards and control plans.

Technical and Professional Requirements:
- Hands-on Lean / Six Sigma improvement experience; Green Belt / Black Belt preferred.
- Working understanding of Agile, ITIL / SDLC ways of working and service delivery operating models.
- Ability to use data for baseline, root-cause analysis, prioritization and benefit measurement; exposure to AI platforms, Power BI, Python or equivalent analytics tools preferred.
- Familiarity with

📌 Lean Ninja Professional (Bengaluru)
🏢 Infosys
📍 Bengaluru