Roles and Responsibilities :
- Handle customer inquiries via phone, email, or chat to resolve their issues in a timely and professional manner.
- Provide accurate and efficient solutions to customers' queries related to products/services offered by the company.
- Maintain records of all interactions with customers using CRM software for future reference.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 2-5 years of experience in BPO/Call Centre environment handling international voice processes.
- Excellent communication skills with ability to work effectively in a fast-paced workplace.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
📌 Customer Care Associate (Bengaluru)
🏢 First Advantage
📍 Bengaluru
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