About Company

At Gintaa, we are transforming the way India experiences food ordering by combining affordability, trusted restaurant partnerships, and effective hyperlocal logistics. Our vision is to bring seamless access to great food across Tier 1 and Tier 2 cities, while building solutions that create real impact at scale. Backed by a passionate, mission-driven team, we are in an exciting phase of rapid growth. This is the perfect time to join our core tech leadership team and play a pivotal role in shaping the future of food ordering in India.

Position Overview

The
Delivery Fleet Manager
will be responsible for overseeing and optimizing the entire delivery partner lifecycle—from recruitment to performance management. You will own the strategy and execution of fleet expansion, retention, productivity, and compliance. You’ll lead a team of field executives and work closely with cross-functional teams like Product, City Ops, Customer Support, and Finance to ensure delivery excellence and customer satisfaction.

Key Responsibilities1. Fleet Planning & Expansion




- Design and execute strategies to onboard 1000+ delivery partners over multiple city zones.
- Develop fleet supply forecasts aligned with demand projections and business goals.
- Create and maintain a partner mix across vehicle types (2-wheelers, cycles, EVs, walkers) to optimize cost and speed.

2. Recruitment & Onboarding
- Lead recruitment campaigns across digital platforms, referral programs, job fairs, and field outreach.
- Design and conduct onboarding SOPs, ensuring compliance with documentation, background checks, and policy adherence.

3. Training & Performance Management
- Develop structured training modules covering app usage, soft skills, safety, customer etiquette, and food handling.
- Monitor fleet KPIs including:
- Delivery success rate
- Average delivery time
- Partner punctuality & attendance
- Customer complaints and ratings
- Drive performance improvement plans and implement corrective a

📌 Delivery Fleet Manager (Kolkata)
🏢 Gintaa
📍 Kolkata