Training Quality Manager
Job Description
Join our team as a Training cum Quality Manager where you will be responsible for overseeing both Learning Development and Quality Assurance functions within the organization. This role ensures employees are well-trained, process-compliant, and consistently delivering high service standards. You will drive performance improvement initiatives, conduct audits, and build a culture of continuous learning and operational excellence.

Responsibilities
- Design and deliver induction training, process training, and refresher programs.
- Develop and update training materials, SOPs, and quality guidelines.
- Conduct regular call audits, transaction monitoring, and quality evaluations.
- Provide structured feedback and coaching sessions to improve agent performance.
- Analyze quality scores and training effectiveness reports to identify improvement areas.
- Collaborate with Operations to bridge performance gaps through focused training interventions.
- Prepare and present weekly/monthly quality and training reports to management.




- Ensure compliance with client requirements and internal quality standards.
- Lead continuous improvement initiatives to enhance customer experience and productivity.

Mandatory Requirements
- Immediate availability for joining.
- Excellent communication skills in Hindi and English.
- Minimum qualification: Bachelors degree in any relevant field.
- Minimum 5-8 years of experience in Training and/or Quality in BPO /Customer Support domain.
- Strong knowledge of QA tools, audit frameworks, and training methodologies.
- Excellent analytical, presentation, and coaching skills.
- Must be flexible and willing to travel between company locations as and when required .

Perks/Benefits
- Qualified and growth-oriented work culture.
- Performance-based incentives.
- PF ESIC benefits.
- Career advancement opportunities.

Salary
Up to 7,00,000/- per annum (LPA) based on experience and expertise .

About Us
Established i

📌 Training and Quality Manager (Hyderabad)
🏢 Square Business Services
📍 Hyderabad