Urgent Hiring – Operations Manager (Insurance Operations)

Company: First Advisor Insurance Brokers Pvt. Ltd.
Location: Goregaon East, Mumbai

Venue: Office No. 410, A Wing, Express Zone Building, Western Express Highway, Malad East, Mumbai (Nearest railway station Goregaon)
Experience: 5–10 Years

Job Summary

First Advisor Insurance Brokers Pvt. Ltd. is looking for an experienced Operations Manager to lead and streamline insurance operations, ensuring effective policy processing, operational excellence, and exceptional customer service. The ideal candidate should possess strong expertise in insurer portals, CRM management, policy servicing, commission reconciliation, claims coordination, and team support.

Key Responsibilities

Priority Responsibilities
- Manage end-to-end insurance operations across multiple insurance products.
- Ensure seamless access to all insurer portals for Operations and Sales teams, coordinating with insurer Relationship Managers (RMs) to resolve portal and operational issues.
- Oversee policy issuance, endorsements, renewals, cancellations,



and servicing while ensuring accuracy and timely execution.
- Verify and reconcile policy data between insurer portals and the CRM, ensuring customer information is complete and accurate.
- Drive adoption and effective utilization of the BimaWorld Android App and Web Portal by Relationship Managers (RMs), Relationship Executives (REs), and POSPs for online quotations and policy issuance.
- Monitor offline quotation requests, comparison reports, and ensure quick turnaround times.
- Calculate, verify, and reconcile insurer commission statements with policy records.
- Identify missing policies and ensure timely updates in the CRM.
- Manage end-to-end insurance claim coordination and provide prompt claim support to customers.
- Monitor policy renewals and implement effective follow-up processes to maximize renewal retention.
- Coordinate with insurers and internal stakeholders to resolve operational issues

📌 Operations Manager (Goregaon)
🏢 First advisor insurance brokers
📍 Goregaon