Roles & Responsibilities
- Manage end-to-end fee collection for Degree and Premium Programs from the second semester onwards.
- Monitor student payment schedules and identify overdue accounts.
- Conduct timely follow-ups through calls, emails, WhatsApp, and other communication channels to ensure on-time fee payments.
- Counsel students and parents regarding payment schedules, due dates, and available payment options.
- Maintain accurate records of collection activities, payment commitments, and payment status in Excel or CRM.
- Generate daily, weekly, and monthly collection reports, ageing reports, and outstanding dues dashboards.
- Coordinate with Finance, Academic Operations, Student Success, and Admissions teams to resolve fee-related issues.
- Escalate high-risk or long-pending cases to the reporting manager with recommended actions.
- Support reconciliation of student accounts and assist during audits or financial reviews when required.
- Work towards achieving monthly collection targets and reducing outstanding receivables.
Preferred Candidate Profile
- Bachelors degree in Commerce, Business Administration, Finance, or a related field.
- 25 years of experience in fee collection, accounts receivable, collections, or student finance operations.
- Experience in the education sector is preferred.
- Solid negotiation and persuasion skills.
- Excellent verbal and written communication skills.
- Ability to handle difficult conversations with empathy and professionalism.
- Good analytical and problem-solving abilities.
- Strong organizational and time management skills.
- Proficiency in Microsoft Excel and CRM/ERP systems.