We're Hiring | Operations Manager – International Sales
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Location:
Navi Mumbai (On-site)
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CTC:
₹9–10 LPA
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Shift:
Night Shift (US Shift)
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Working Days:
5 Days a Week
Job Title: Operations Manager – International Sales
We are looking for a agile and result-oriented
Operations Manager
to lead and manage our International Sales team. The ideal candidate should have proven experience in managing sales operations, driving team performance, and ensuring business targets are consistently achieved.
Key Responsibilities:
- Manage day-to-day operations of the International Sales process.
- Lead, mentor, and motivate Team Leaders and Sales Executives to achieve business goals.
- Monitor team performance and ensure productivity, quality, and revenue targets are met.
- Analyze operational reports and implement strategies for continuous process improvement.
- Conduct performance reviews, coaching sessions, and team development initiatives.
- Ensure adherence to company policies, SOPs, and quality standards.
- Collaborate with senior management to drive operational excellence.
- Handle client escalations and ensure timely resolution.
- Prepare MIS reports and present business performance insights.
Eligibility Criteria:
- Minimum 2–3 years of on-paper experience as an Operations Manager
in an
International Sales
process.
- Overall experience in International Sales/BPO operations is preferred.
- Strong leadership, people management, and decision-making skills.
- Excellent communication and stakeholder management abilities.
- Experience in handling KPIs, SLAs, team productivity, and revenue targets.
- Proficient in MS Excel and reporting tools.
Required Skills:
- Team Management
- International Sales Operations
- Performance Management
- Client Handling
- Coaching & Mentoring
- MIS & Reporting
- Process Improvement
- Conflict Resolution
Compensation & Benefits:
- CTC:
₹9–10 LPA
- 5 Days Working
- Fixed Night Shift
- Career Growth Opportunities
- Dynamic & Collaborative