Supplier.io is the market leader in supplier intelligence, trusted by over half of the Fortune 100 to power smarter, more responsible sourcing decisions. Our platform helps corporate procurement teams discover, evaluate, and engage with over 11 million suppliers with a focus on local, small, diverse, and sustainable businesses. This helps organizations build supply chains that are resilient, inclusive, and built for impact.

Our solutions empower today’s procurement teams with accurate data, actionable insights, and measurable impact, which helps them mitigate risk, expand sourcing options, achieve ESG goals, and advance economic inclusion. Whether tracking spend, sourcing alternate suppliers, or measuring program results, Supplier.io transforms complexity into clarity; empowering teams to lead with confidence and build supply chains that deliver for both business and community.

Join a company committed to innovation, inclusion, and making a difference one sourcing decision at a time. For more information, visit www.supplier.io.

Location
: Hyderabad, India

Nature of Employment
:



Full time

Working Shift:
US (6:30PM IST to 3:30AM IST)

Working Style:
Remote

Experience:
4–6 Years

Department:
Data

The Opportunity
The Product Support Specialist will serve as a critical point of contact between supplier.io's customers and its internal teams, ensuring timely resolution of product-related issues and delivering a best-in-class support experience. With 4–6 years of hands-on experience in SaaS or enterprise software support environments, the ideal candidate brings strong analytical and problem-solving skills, a customer-first mindset, and the technical depth to investigate, diagnose, and resolve complex product data issues. This role works cross-functionally with Engineering, Product, and Customer Success to drive issue resolution, improve product adoption, and contribute meaningfully to supplier.io's mission of advancing supplier diversity.

What You Will Do
Customer S

📌 Product Support Specialist (Hyderabad)
🏢 supplier.io
📍 Hyderabad