Role Overview

The Relationship Manager will be responsible for managing and growing strategic partnerships with issuing and acquiring banks to drive adoption and growth of NPCI Digital payment products UPI, IMPS, AEPS, NFS, Card Acquiring, Debit card RuPay Credit Card. The role requires strong stakeholder management, deep domain expertise in non cards payments and credit cards, acquiring business, and payment solutions, along with a sharp understanding of the digital payments ecosystem. The role demands ownership of go-to-market strategies, business growth, and data-driven decision-making through cross-functional collaboration.
Key Responsibilities
- Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment ecosystem.
- Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.
- Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards.
- Demonstrate strong PL understanding,



contribute to business strategy, commercial frameworks, and incentive structures.
- Deep product understanding of digital payment solutions (UPI, Cards, Acquiring, etc.) with the ability to drive product adoption.
- Identify growth opportunities across banks/partners through market insights and competitive analysis; drive GTM strategy, support launch of current products/use-cases, and scale market share of NPCI digital payment products.
- Lead end-to-end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives.
- Strong techno-functional understanding of payment systems, technology integration, and end-to-end payment architecture; capable of driving seamless product implementation, managing partner integrations, and resolving challenges across the payment ecosystem.
- Collaborate cross-functionally with product, operations, technology, finance, and risk teams for s

📌 Relationship Management Professional (Mumbai)
🏢 National Payments Corporation of India
📍 Mumbai