Company Description
First Credit Services Inc. is a digital debt collection and BPO company specializing in accounts receivable management and customer service outsourcing. With over 25 years of experience in compliant collections and receivables management, the company builds tailored outsourcing programs to meet the specific needs of each business partner. Using hyper-personalization, an omnichannel approach, and modern digital tools, First Credit Services focuses on improving consumer experience while increasing recovery rates. Nationally licensed and active in multiple countries, the company serves diverse industries such as auto, banking, healthcare, utilities, government, insurance, and health & fitness. Its global presence and comprehensive solutions allow clients to manage their entire international portfolio through a single partner.

Role Description
The First Party Collections Specialist is a full-time, in office role based in Thane. This role involves contacting customers regarding outstanding balances, negotiating payment arrangements,



and ensuring timely cash collection in line with company policies and regulatory requirements. The specialist will document all interactions accurately, update account information in internal systems, and follow up on commitments to resolve delinquencies. The role also includes handling customer inquiries, addressing billing-related concerns, and providing clear information to support a positive consumer experience. Collaboration with finance and customer service teams is expected to help optimize collection strategies and meet individual and team performance targets.

Qualifications
- Strong debt collection and cash collection skills, with the ability to negotiate payment solutions professionally.
- Excellent communication and customer service skills to manage sensitive conversations and maintain positive relationships.
- Basic understanding of finance to interpret account statements and explain balances and payment option

📌 First Party Collections Specialist (Thane)
🏢 First Credit Services
📍 Thane