- Answer inbound calls, emails, and chats from potential customers and existing clients.
- Quickly assesses customer issues to provide accurate support.
- Explores and understands customers needs and exceed their expectations.
- Complete all required training and stays informed about company news and department processes and procedures.
- Maintains a high standard of professionalism with our customers.
- Adheres to department performance goals and production standards.
- Able to work independently, while knowing how/when to handle or escalate critical customer issues.
- Maintains individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
- Ability to execute Tier One responsibilities such as order entry and basic account management and post-delivery support tasks with coaching.
- Other duties as assigned.

About Us

Eagleview, is a leading provider of aerial imagery, property insights, and software that transforms the way people work.



We hold over 300 patents and own an extensive geospatial data and imagery library encompassing 94 percent of the US population Our company provides the most accurate data, enabling customers in the government, construction, solar, and insurance industries to make timely, informed, and better decisions.

Overview

The Customer Support Specialist I in the Customer Service Department will answer questions over email, and live webchat about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers concerns with a focus on first call resolution. We focus on training from the beginning, and we give our workforce members the tools they need to succeed long-term

Responsibilities
- Answer inbound calls, emails, and chats from potential customers and existing clients.
- Quickly assesses customer issues to provide accurate support.
- Explores and understands customers needs and exceed their expectations.
- Complete al

📌 Customer Support Specialist I (Bengaluru)
🏢 Eagleview
📍 Bengaluru