Technology Operations is responsible for day-to-day maintenance and management of organisation s IT infrastructure to ensure delivery of the agreed level of IT services to the business.

As a Major Incident Manager, you will lead the end-to-end management of critical IT incidents that significantly impact business operations. You will coordinate technical teams, communicate with stakeholders, prioritize recovery activities, and ensure rapid restoration of services while minimizing business disruption. The role involves conducting incident reviews, identifying root causes, implementing preventive measures, and driving continual improvements aligned with ITIL service management practices.
- Manage high-priority incidents throughout the complete incident lifecycle.




- Coordinate cross-functional technical teams during critical service disruptions.
- Facilitate incident bridge calls and stakeholder communication.
- Monitor service restoration progress and ensure timely resolution.
- Prepare incident reports, timelines, and post-incident reviews.
- Identify recurring issues and recommend preventive improvement actions.
- Maintain compliance with ITIL incident management processes and SLAs.
- Support continual service improvement through incident trend analysis.

📌 Major Incident Manager (Bengaluru)
🏢 APM Terminals
📍 Bengaluru