The Tele Debt Management team at Navi supports customers in managing their dues by engaging with them directly and assisting with suitable repayment solutions. The team ensures a customer-centric approach while adhering to legal and company standards, contributing to overall portfolio health.
About the Role
As a Debt Management Executive, you will work closely with customers to help them manage their dues by communicating effectively and setting up feasible repayment plans. The role involves ensuring timely payments, resolving payment-related issues, maintaining accurate records, and meeting defined goals while adhering to legal and company policies.
Key Responsibilities
- Ensure successful collections and meet performance targets.
- Communicate the repercussions of defaulting on loan repayments to customers.
- Make reminder calls to delinquent customers who have missed their EMI payments.
- Coordinate with Field Executives and provide assistance as required.
Must Haves
- Minimum qualification: 12th-grade education or graduation.
- Ability to work independently or as part of a team.
- Strong verbal and written communication skills; observant and presentable.
- Basic knowledge of the internet and search engine usage.
- DRA certification (preferred, not mandatory).
About Navi
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a solid customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started
Our Culture
At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and
📌 Debt Management Executive II (Bengaluru)
🏢 Navi
📍 Bengaluru
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