Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
- Process transactions, update records, and maintain accurate documentation of all interactions.
- Collaborate with team members to achieve daily targets and goals.
- Meet performance metrics such as quality standards, productivity levels, and first-call resolution rates.
Job Requirements :
- Fluent English language skills (spoken & written).
- Excellent communication skills for effective interaction with customers over the phone.
- Ability to work in a fast-paced workplace with multiple priorities simultaneously.
- Basic computer knowledge for navigating software applications used in the call center.
📌 International Voice Process Executive (Bengaluru)
🏢 Naukri E-hire Campaign
📍 Bengaluru
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