Join
mple.ai
, an AI-powered platform transforming
pharma sales training
through AI-driven learning and coaching.
We're looking for a proactive, execution-focused
Operations Executive
who is passionate about delivering exceptional customer experiences, driving account success, and working collaboratively across teams.
What you'll do :
✅ Own the health and success of customer accounts.
✅ Drive user onboarding, adoption, and engagement.
✅ Build robust relationships with stakeholders and ensure timely issue resolution.
✅ Monitor account performance through reports and dashboards.
✅ Coordinate with Product, Engineering, and Customer Success teams.
✅ Identify opportunities to improve customer outcomes and operational efficiency.
What we're looking for :
? 2–4 years of experience in Operations,
Customer Success Operations, SaaS Support, Account Management, or Customer Success.
? Strong ownership mindset and excellent problem-solving skills.
? Outstanding communication and stakeholder management abilities.
? Proficiency in Excel, Google Sheets, and reporting tools.
? Bachelor's degree in Engineering, IT, Computer Science, Pharmacy, or a related field is preferred.
What Sucsess looks like
✔️ Healthy and engaged customer accounts.
✔️ Increased product adoption and customer value realization.
✔️ Proactive risk management before escalations occur.
✔️ Operational excellence and exceptional customer support.