We are seeking experienced and customer-focused professionals to join our
Technical Support team
. The selected candidates will be responsible for delivering technical assistance, managing customer interactions through telephonic support, and providing support for operating systems, Ubuntu/Linux environments, networking, IoT platforms, and AI-based solutions. The
Technical Support Engineer
will focus on technical troubleshooting, customer support activities, and ensuring timely resolution of technical issues while maintaining a high level of customer satisfaction.
? Location:
Chennai
? Work Mode:
Onsite
? Employment Type:
Full-Time
? Shift:
Rotational Shifts
? Experience:
2–6 years of Technical Support experience with strong knowledge of Windows, Ubuntu/Linux, and Networking.
Key Responsibilities
- Attend and manage customer telephonic support calls effectively and professionally.
- Troubleshoot and resolve technical issues related to Operating Systems (Windows & Ubuntu/Linux).
- Provide technical support for networking issues, including TCP/IP, LAN/WAN, DNS,
and connectivity.
- Support and troubleshoot IoT platforms and connected systems.
- Assist in supporting AI-based applications and technical operations.
- Analyze customer concerns and provide timely resolutions.
- Coordinate with internal teams for issue escalation and closure.
- Maintain documentation of support cases, troubleshooting steps, and resolutions.
- Ensure service quality and adherence to response timelines.
- Work in rotational shifts based on business requirements.
Required Skills
- Strong verbal communication and customer interaction skills.
- Experience in telephonic technical support.
- Good knowledge of
Operating Systems (Windows & Ubuntu/Linux)
.
- Solid understanding of
Networking concepts
(TCP/IP, LAN/WAN, DNS, VPN, Connectivity).
- Hands-on knowledge of IoT (Internet of Things) technologies.
- Basic understanding of AI-enabled solutions and support processes.
- Strong
📌 Technical Support Engineer (Chennai)
🏢 Factana® - Empowering AI Transformation.
📍 Chennai
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