Job Description:

Key Responsibilities
- Lead end to end delivery of Qualtrics Engage projects from presales through closure by making sure it meets agreed scope, schedule, cost, and quality.
- Serve as the Single Point of Contact (SPOC) for clients and internal stakeholders, set expectations and maintain clear communication.
- Provide program-specific support aligned to client CX/EX objectives and outcomes.
- Proactively collaborate with technical experts and strategists to ensure solutions align with the customer’s broader CX/EX goals.
- Establish governance with clear roles, responsibilities, decision rights, and RACI. Uphold ethical, legal, and socially responsible conduct.
- Develop and maintain an integrated project plan, adhere to Project timeline, update Plan & other documentation on weekly basis, manage milestones, critical path, and dependencies.
- Budget & cost management: own project budgets by managing hours to be within Budget, track forecasts vs. actuals, manage billing and invoicing milestones.



Raise proactive internal/external alerts to prevent last minute escalations.
- Identify risks early through close SME engagement, keeping project decisions and timelines aligned with long term client objectives.
- Drive risk, action, issue, decision, and dependency(RAIDD) management with proactive mitigation and timely escalation.
- Lead kickoff meeting, Discovery sessions, weekly status meetings, and solution walkthroughs. Circulate minutes and status updates.
- Oversee build and validation of surveys, dashboards, and workflows per SOW. Ensure design sign‑offs, quality assurance/UAT, and a robust launch plan.
- Run change management: capture scope changes, assess impact on schedule/cost/quality, obtain approvals, and maintain baselines/configuration.
- Resource management: plan and allocate internal/external capacity, coordinate vendors/partners when there is a need.
- Business case & advantages management (as applicable): support sponsors to develop/maintain t

📌 Program Architect (Mumbai)
🏢 Dentsu Netherlands
📍 Mumbai