Monitor SLA performance across client contracts, track service metrics, prepare compliance reports, identify SLA breaches, coordinate with teams for corrective actions, and ensure timely escalation and service quality improvement.
Required Candidate profile
Experienced skilled with 3–5 years in service delivery or operations. Strong analytical, reporting and communication skills with expertise in SLA monitoring, compliance and escalation management.
📌 SLA Monitoring Officer (Kolkata)
🏢 GGC Group
📍 Kolkata
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