Company Profile

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.”

To know more about Firstsource please visit our website www.firstsource.com

Role- Senior Analyst, WFM

Role & Responsibilities:
- Real time monitoring and Intraday performance management




- Exception Management
- Real time reports- Hourly/ Daily/ Weekly
- Preparing Dashboards
- Analysis and Process development
- Incident tracking, logging and escalations
- Process and Procedure adherence
- Floor & seat management
- Basics of scheduling

Required skills:
- Intermediate MS Excel knowledge
- Basic to intermediate windows operating system navigation skills
- Strong written and verbal communication skills
- Ability to interact with all levels of management across various locations
- Ability to build and maintain strong working relationship
- Strong analytical skills
- Comfortable with versatile work timings and willingness to stretch

Shift- Rotational

Week off- Rotational

Work from Office

Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our of

📌 Workforce Management Analyst (Mumbai)
🏢 Firstsource
📍 Mumbai