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Location:
Bengaluru

Company:
Bruker

Bruker India is looking for an experienced Remote Support Engineer (Analytical Instruments) to be based in based in Bengaluru, India.

Responsibilities
- Work remotely with customers to diagnose BAXS instruments like Xray diffractometers, Fluorescence spectrometers ,Single crystal diffractometers, Optical emission spectrophotometers including but not limited to.
- Diagnose, test, develop, optimize, communicate, and execute the most effective solution plan for complex electromechanical hardware/software instrument issues, operations and training related issues.
- Optimize instrument and/or accessory performance to meet specification.
- Create and maintain record of activity in support database
- Provide a great customer experience through the entire support process
- Ask customers targeted questions to quickly understand the root cause of their instrument issues.
- Effectively communicate with end-users to understand the technical issues or concerns via various channels (phone, email, Chat etc.)



to identify and resolve them within short time.
- If the first level customer support is unsuccessful, using ticket management and transferring call will be pushed to second level remote support team
- If job demands for onsite support, engineer should travel and support customers within short notice.
- Experience in dealing with analytical instruments like spectrophotometers, X-ray based instruments or optical measuring systems is a must
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Build knowledge base to reduce reliance over time on other internal resources.
- Contribute to internal technical knowledge base and publish Frequently Asked Questions to enable customer self-support.
- Accurately document and update tickets in the tracking systems. Ability to maintain a personal queue of ope

📌 JOB: Remote Support Engineer At Bruker In Bengaluru (Delhi)
🏢 Electronics For You
📍 Delhi