Experience:
3–5 Years
Industry:
Beauty, Wellness - D2C (Preferred)
Location:
Noida (Delhi NCR) | Work From Office
Salary
: 4.2LPA to 4.8LPA
About Effora
Effora is building India's premium
Beauty & Wellness
brand focused on routines, recovery, and visible results through an ecosystem of beauty devices, topicals, supplements, and education.
We're looking for an
E-commerce Manager
who can own the complete post-purchase and e-commerce operations ecosystem while delivering an exceptional customer experience.
Key ResponsibilitiesE-commerce Operations
- Own end-to-end order lifecycle from order confirmation to successful delivery
- Coordinate with warehouse, logistics, and courier partners for timely dispatches
- Monitor daily order processing, returns, replacements, and cancellations
- Ensure smooth inventory flow across all sales channels
Customer Experience
- Deliver an exceptional post-purchase experience
- Manage customer queries, escalations, and issue resolution
- Improve CSAT, NPS, and overall customer satisfaction
- Build SOPs to improve customer experience at every touchpoint
Marketplace & Store Operations
- Manage Shopify, Amazon, Flipkart, Nykaa, Blinkit, and other marketplaces
- Ensure accurate product listings, pricing, inventory, and merchandising
- Coordinate launches, offers, and promotional campaigns
- Monitor marketplace performance and operational health
Supply Chain & Fulfilment
- Coordinate with procurement, warehouse, and logistics teams
- Track inventory planning and stock availability
- Minimize dispatch delays and reduce RTOs
- Improve fulfilment efficiency and delivery timelines
Reviews & Retention
- Drive customer reviews and ratings across platforms
- Collect customer feedback and identify improvement opportunities
- Work closely with Product and Growth teams to improve retention and repeat purchases
- Build post-purchase communication journeys
Reporting & Analytics
- Track daily operational KPIs and prepare performance reports
- An
📌 E-commerce Manager (Noida)
🏢 Effora
📍 Noida