Job Title
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IVD Clinical Support / Application Specialist (CSA)
Department - IVD – Applications / Technical Support
Location - Mumbai / Pune
Reporting To - Regional Service Manager
Job Purpose
The IVD Clinical Support / Application Specialist (CSA) is responsible for providing pre‑sales and post‑sales application support, clinical training, validations, and troubleshooting for IVD analyzers and assays. The role ensures correct product usage, customer satisfaction, and effective adoption of IVD solutions in laboratories.

Key Responsibilities

Application & Technical Support
- Provide on‑site and remote application support for IVD analyzers (Hematology, Biochemistry, Immunology, etc., as applicable).
- Perform analyzer installation support, assay validation, correlation, and verification as per protocols.
- Support customers in troubleshooting assay- and application-related issues.
- Ensure compliance with IFU, regulatory, and quality standards.

Training & Knowledge Transfer
- Conduct customer training programs for lab technicians, pathologists, and service engineers.




- Deliver internal training for service and sales teams on applications and clinical value.
- Prepare and maintain training materials, SOPs, and user guides.

Pre‑Sales & Business Support
- Support the sales team through product demos, technical presentations, and clinical discussions.
- Assist in product evaluations, tenders, and field trials.
- Provide clinical input for tenders, product comparisons, and validations.

Field & Customer Engagement
- Ensure high customer satisfaction through timely and accurate resolution of application concerns.
- Act as a technical interface between customers, service, sales, and factory teams.
- Participate in key account support, reference site development, and customer escalations.

Documentation & Reporting
- Maintain detailed application visit reports, validation records, and training documentation.
- Provide regular feedback on product performance, field issues,

📌 Deputy Application Manager IVD (Mumbai)
🏢 Mindray
📍 Mumbai