Your potential has a place here with TTEC's award-winning employment experience. As a Principal Business Analyst, GCC Value Articulation & Process Excellence working hybrid in Hyderabad, India, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll Do -
This role will support the Senior Program Manager in executing reporting, analytics, and process improvement initiatives across the GCC. The incumbent will own data collection, dashboard maintenance, and analytical deep-dives, while also driving day-to-day program governance hygiene across active workstreams. This is a hands-on execution role designed to scale the GCC's value articulation and governance capacity.

You'll report to VP, Head of GCC.

During a Typical Day, You’ll
- Maintain GCC dashboards and operational scorecards; ensure data accuracy and on-time refresh cycles
- Conduct ad-hoc analyses on headcount, utilization, attrition, cost, and project health metrics
- Support program governance operations — track action items, prepare steering committee decks, manage program documentation




- Identify process gaps and inefficiencies; document current-state workflows and recommend improvements
- Coordinate inputs from GCC functional leaders for monthly business reviews and ELT updates
- Build self-service reporting templates to reduce manual effort across GCC teams

What You Bring To The Role
- 5–7 years of experience in business analysis, MIS / reporting, program governance functions
- Hands-on proficiency with Excel, Power BI, PowerPoint, and basic SQL
- Exposure to GCC, IT services, or shared services environments preferred
- Strong attention to detail, structured communication, and stakeholder management skills

What You Can Expect
- Supportive of your career and career development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO)

📌 Principal Business Analyst (Hyderabad)
🏢 TTEC
📍 Hyderabad