FarmDidi is a fast-growing food-tech startup empowering rural women by bringing authentic homemade food products to customers across India. We are looking for a Customer Experience Executive who is passionate about delivering exceptional customer service and creating memorable customer experiences.
Key Responsibilities:
- Handle customer queries through phone calls, WhatsApp, email, and social media.
- Resolve customer complaints professionally and within defined timelines.
- Track and manage customer orders, deliveries, returns, and refunds.
- Coordinate with warehouse, logistics, and operations teams to ensure timely order fulfillment.
- Maintain customer records and update CRM/customer databases.
- Collect customer feedback and share insights with internal teams.
- Build strong customer relationships to improve satisfaction and retention.
- Ensure quick response times and maintain high service quality standards.
- Prepare daily and weekly customer support reports.
Requirements:
- Bachelor's degree in any discipline.
- 1–3 years of experience in Customer Support, Customer Service, or Customer Experience.
- Excellent verbal and written communication skills in English and Hindi (Marathi is an advantage).
- Good problem-solving and interpersonal skills.
- Comfortable using MS Excel, Google Sheets, and CRM tools.
- Ability to multitask and work in a fast-paced startup environment.
- Positive attitude with a customer-first approach.
Preferred Skills:
- Experience in an e-commerce or D2C company.
- Familiarity with Shopify, Zoho, or similar customer support platforms.
- Strong coordination and follow-up skills.
- Ability to handle difficult customer situations calmly and professionally.
Perks:
- Opportunity to work closely with the founding team.
- Fast-paced learning environment with high growth opportunities.
- Exposure to a rapidly growing D2C food b