Mandatory Requirements
- Presales experience in Workplace area and Customer facing role in the current organization.
- Excellent writing and oral communication skills.
- Effort Estimation experience for Service Desk and Digital Workplace.
Domain Knowledge including Cost and Effort Estimates
- Experience in providing solution for Service Desk
- ITIL Process Knowledge
- Expertise in Field support solution design
- Knowledge in device management (SCCM, Intune, Jamf, Active Directory, VDI, Citrix)
- Knowledge in Messaging and Collaboration platforms (O365, M365, Gsuite)
- Valuable Knowledge in Operational activities in End User Device Management (Deployment, Patching, Monitoring)
- Knowledge about market leading tools and approaches of Automations
- Experience in creating Solution documents, customer presentations.
Good To Have
- In-depth knowledge of any technology (SCCM, Intune, O365, M365, VDI, Citrix)
- Transformation expertise (Migration , experience in Merger and acquisition projects)
- Expertise in Voice platforms (Avaya, Cisco, Genesys)
- Modern Device Management Implementation
- Transition Overviews for Solutioned People, process, and technology
- Part of Due Diligence Sessions/Activities