Role & responsibilities
- Provide L1 and L2 support for SharePoint On-premise and SharePoint Online related issues.
- Respond to and resolve user queries through ticketing systems, email, MS Teams.
- Troubleshoot common issues related to site access, permissions, document libraries, lists, workflows, and search functionality.
- Perform user account administration and access management.
- Monitor support queues and ensure incidents are handled within SLA requirements.
- Document troubleshooting steps, resolutions, and knowledge base articles.
- Investigate and resolve advanced SharePoint Online issues related to site collections, permissions inheritance, metadata, content types, and document management.
- Address issues on InfoPath forms, Nintex Forms, Nintex Workflow, SharePoint Workflows, Nintex Automation Cloud
- Configure and maintain SharePoint sites, lists, libraries, and security groups.
- Support Microsoft 365 collaboration tools including Teams, and Power Automate integrations.
- Analyze logs, error messages, and system behavior to identify root causes.




- Assist with SharePoint migrations, upgrades, and platform enhancements.
- Perform impact analysis and support change management activities.
- Develop and maintain operational documentation and support procedures.
- 35 years of experience supporting SharePoint On-premises, SharePoint Online and Microsoft 365 environments.
- Solid understanding of SharePoint Online architecture, site collections, lists, libraries, and permissions.
- Experience with Microsoft Teams, OneDrive for Business, and Microsoft 365 administration.
- Knowledge of Power Automate and Power Apps fundamentals.
- Familiarity with SharePoint migration tools and processes.
- Experience with ticketing tools such as ServiceNow, Jira, or similar platforms.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Passionate to learn and deliver.
- Ability to work independently and collaboratively with

📌 SharePoint Support Engineer (Mumbai)
🏢 Zensar
📍 Mumbai