REMOTE
Client Partner

ARDEM Data Services Private Limited
UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India

Telephone: (phone hidden)
Email: [email protected]

Position: Client Partner

Function: Client Partnership / Commercial Organization

Location: Remote (Work From Home)

Role Type: Full time | Commercial Relationship & Expansion Role (Not Delivery Management)
ABOUT ARDEM

ARDEM Data Services is a Business Process Outsourcing (BPO) and data services company delivering managed operations support to clients across finance, healthcare, logistics, and other industries. As ARDEM scales into a larger, more mature managed operations organization, we are building the proactive account ownership model needed to protect and grow long-term client value.
THE OPPORTUNITY

We are hiring a Client Partner to serve as the commercial relationship owner for a portfolio of ARDEM clients. This role replaces the traditional Account Manager model with a higher standard of proactive ownership; one focused on client health,



account strategy, relationship depth, expansion readiness, and commercial risk visibility.

This is a commercial relationship and expansion role, not a delivery management role. Project Owners and Operations own day-to-day delivery performance; the Client Partner owns the health, strategy, and growth of the client relationship around that delivery.
WHAT YOU’LL OWN
- Commercial Relationship Ownership – own the client relationship map, stakeholder access, executive engagement, and overall commercial health of assigned accounts.
- Client Health & CSAT Visibility – maintain visibility into satisfaction, delivery perception, relationship quality, risks, retention concerns, and client confidence.
- Account Planning – maintain living account plans covering scope, stakeholders, risks, expansion hypotheses, value drivers, and next steps.
- Expansion Strategy – identify, shape, and advance expansion opportuni

📌 Client Partner (Lucknow)
🏢 Ardem
📍 Lucknow