Job Description (JD) Welcome Kit Management
Department: Central Operations
Job Location - Andheri
Experience - Freshers Only
Qualification - Any Graduate (Passout Year 2024- 2026)
Work Week - 5 Days a week (Monday to Friday)
Immediate Joiner
Job Summary:
Candidate will be responsible for managing end-to-end trigger, tracking, and delivery
of customer welcome kits for loan and financial products. The role involves
coordination with internal teams and IT team to ensure timely and accurate delivery
while maintaining service quality and tracking records.
Key Responsibilities
Welcome Kit Management
- Coordinate preparation and trigger of customer welcome kits post loan
disbursement.
- Ensure all required documents, letters, agreements, and communication
materials are included in the welcome kit.
- Follow up with branch operations and IT for 100% delivery within SLA.
Trigger & Tracking
- Track welcome kits sent through email/SMS and maintain daily MIS reports.
- Follow up with branch operations for upload of contents included in welcome
- Ensure TAT adherence for trigger and successful delivery.
- Follow up with branch operations on POD details in case of physical dispatch.
- Maintaining master excel of Welcome KIT delivery status month-wise.
Reporting & Compliance
- Maintain accurate tracking records and audit-ready documentation.
- Prepare daily/weekly/monthly reports on dispatch and delivery performance.
- Ensure compliance with company policies, data privacy, and operational
guidelines.
- Support internal audits and reconciliation activities related to dispatch records.
Required Skills & Competencies
- Strong communication and follow-up skills.
- Proficiency in MS Excel and MIS reporting.
- Attention to detail and documentation accuracy.
- Valuable coordination and problem-solving skills.
- Ability to work within defined TATs and operational SLAs.
Please share your updated resume on
[email protected] with the subject line Apprentice
📌 Walk-in || Urgent Hiring (Mumbai)
🏢 Arka Fincap
📍 Mumbai