Customer Support
- Handle inbound customer calls professionally and efficiently.
- Deliver exceptional customer service while maintaining a customer-first approach.
- Understand customer concerns, identify their needs, and provide appropriate solutions.
- Demonstrate empathy, patience, and active listening during customer interactions.
- Resolve customer issues effectively and escalate complex cases whenever required.
- Manage difficult conversations with confidence using strong conflict resolution and de-escalation skills.
- Maintain accurate records of customer interactions and follow organizational processes.
- Adhere to assigned work schedules and maintain regular attendance.
- Be flexible to work on weekends, holidays, and overtime based on business requirements.

Problem-Solving & Operational Skills
- Analyze customer concerns logically and provide timely resolutions.
- Prioritize tasks effectively to meet service level expectations.




- Make sound decisions while handling customer queries.
- Remain calm and composed in high-pressure or escalated situations.
- Demonstrate self-discipline, accountability, and ownership of assigned responsibilities.
- Maintain accuracy, attention to detail, and solid organizational skills.
- Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

Required Skills
- Excellent verbal communication
- Customer Service Orientation
- Active Listening
- Problem-Solving
- Conflict Resolution
- Time Management
- Multitasking
- Attention to Detail
- Adaptability
- Team Collaboration

Pay: ₹16,000.00 - ₹17,000.00 per month

Language:
- Gujarati,bengali (Required)

Work Location: In person

📌 Customer Care Executive (Hyderabad)
🏢 maggie little
📍 Hyderabad