REMOTE

Network Engineer / IT Infrastructure & Support
ARDEM Data Services Private Limited
UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India

Telephone:
(phone hidden)

Email:
[email protected]

Position:
Network Engineer / IT Infrastructure & Support

Experience:
3–5 Years (Relevant qualified experience)

Employment Type:
Full-Time | Remote (Work from Home)

Mode:
Remote (WFH)

Department:
IT Infrastructure & Cloud Operations

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Role Context & Importance
At ARDEM, uninterrupted connectivity is mission-critical. Our remote teams across India process millions of pages and records annually using ARDEM Cloud Platforms, AWS WorkSpaces, and enterprise tools. The Network Engineer plays a central role in ensuring zero downtime for our processing operations, maintaining secure remote access for hundreds of team members, and supporting the cloud and on-premises infrastructure that underpins every client engagement.

Key Responsibilities




- Remote Desktop & End-User Support
- Provide prompt remote desktop support to ARDEM’s distributed workforce, resolving hardware, software, and network-related issues via AnyDesk and other remote tools.
- Diagnose and resolve connectivity issues affecting access to ARDEM Cloud Platforms and AWS WorkSpaces.
- Support onboarding and configuration of workstations (Windows 14” FHD laptops, minimum i5/8GB RAM) per ARDEM standard specifications.
- Ensure minimum 100 Mbps internet connectivity compliance for remote staff and assist with ISP-related escalations.
- Identity & Access Management
- Manage and maintain user identities, access policies, and lifecycle operations using Azure Entra ID (Azure AD), Active Directory, and Microsoft 365 Admin Center.
- Configure role-based access controls (RBAC), group policies, and conditional access to protect client data in line with SOC 2 and ISO 27001 requirements.
- Manage Microsoft 365 services incl

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