Front Office Executive – Job Description (Hotel Industry)

Job Title:

Front Office Executive

Department:

Front Office

Reports To:

Front Office Manager

Job Summary:

The Front Office Executive is responsible for creating a positive first impression for guests by providing professional, courteous, and efficient front desk services. This role includes handling guest check-ins and check-outs, reservations, inquiries, billing, and ensuring a seamless guest experience throughout their stay.

Key Responsibilities:
- Welcome and greet guests in a warm and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries promptly.
- Maintain accurate guest records in the Property Management System (PMS).
- Process guest payments, invoices, and billing accurately.
- Coordinate with Housekeeping, Food & Beverage, and Maintenance departments to fulfill guest requests.




- Address guest complaints and resolve issues professionally or escalate them when required.
- Provide information about hotel facilities, services, local attractions, and transportation.
- Ensure the reception area is clean, organized, and presentable.
- Maintain confidentiality of guest information.
- Follow hotel policies, SOPs, and safety procedures.
- Prepare daily reports, occupancy reports, and shift handover notes.
- Upsell hotel rooms, packages, and additional services whenever possible.

Required Qualifications:
- Graduate or Diploma in Hotel Management, Hospitality, or a related field.
- Previous experience in the hotel front office is preferred.
- Freshers with excellent communication skills may also apply.

Skills & Competencies:
- Excellent verbal and written communication.
- Robust customer service and interpersonal skills.
- Skilled appearance and positive attitude.
- Ability to multitask and work under pressure.
- Basic computer knowledge and proficiency in MS

📌 Front Office Assistant (Gurugram)
🏢 FASHION SEQUINS
📍 Gurugram