Rustomjee is looking for a senior business leader to build and scale a customer-led growth ecosystem that strengthens customer relationships, drives advocacy, creates a world-class membership and privileges platform, and expands the company's presence across key global NRI markets.
The role will be responsible for developing customer and NRI growth channels that collectively influence over 2,000 Cr in annual sales value through customer lifetime value enhancement, repeat purchases, upgrades, family referrals, strategic partnerships, community engagement and global market development.
This is not a traditional CRM, loyalty or referral marketing role.
We are looking for a commercially oriented leader who can build relationships, communities, partnerships and experiences that translate into long-term business growth.
Key Responsibilities
Loyalty/Membership & Customer Ecosystem
* Design and launch a premium Rustomjee Membership Platform
* Develop customer privilege and recognition programs
* Build customer communities across projects and cohorts
* Create engagement programs for HNIs, entrepreneurs, professionals and families
* Establish customer advocacy and ambassador programs
* Drive customer lifetime value and repeat purchase behaviour
Experiences & Community Building
* Curate exclusive customer experiences
* Founder interactions
* Golf and lifestyle events
* Wellness and cultural experiences
* Business networking forums
* Family engagement programs
Build an ecosystem where customers view Rustomjee as a long-term relationship and not merely a property developer.
Global & Outstation Markets & NRI Business
Develop NRI growth strategies across:
* UAE /GCC
* Singapore
* United Kingdom
* United States
* Africa
* SEA
* Delhi
* Bengal
Responsibilities include:
* NRI business planning
* International partnerships
* Wealth manager engagement
* Family office relationships
* NRI customer lifecycle programs
* International road