Job Role: Senior Technical Consultant - Oracle Fusion Cloud (Order Management)Shift: UK Shift (2.00 PM to 11.00 PM)Work Mode: HybridRelevant Exp: 9+ YearsJob Description:Role Type: Managed Services / Application SupportPrimary Modules: Oracle Order Management Cloud, Pricing, Quoting Support, Fulfillment, Oracle CPQ (Preferred, but not required)Role SummaryWe are seeking an experienced Oracle Order Management Cloud Support Consultant to provide managed services support for Customers Oracle Order Management and related order-to-cash application processes. The resource will support day-to-day production issues, enhancements, user inquiries, order processing, pricing, fulfillment, and quoting-related processes. The ideal candidate should have solid hands-on experience in Oracle Fusion Cloud Order Management, with working knowledge of quote-to-order and order-to-cash processes. Oracle CPQ experience is a plus, but not mandatory. The resource should be able to support quoting-related data flow, pricing issues, order creation, orchestration, fulfillment exceptions, integrations,



and coordination with business and technical teams.Key Responsibilities
- Provide ongoing managed services support for Oracle Order Management Cloud and related order-to-cash functions.
- Support business users with issues related to:
- - Quote-to-order flow
- Sales order creation
- Order capture
- Pricing
- Discounts
- Holds
- Order orchestration
- Fulfillment
- Shipping coordination
- Returns/RMAs
- Customer and item-related order issues
- Analyze and resolve incidents, service requests, configuration issues, and user inquiries.
- Troubleshoot order failures, stuck orders, orchestration errors, fulfillment exceptions, pricing errors, and integration issues.
- Support quoting-related processes even where Oracle CPQ is not implemented, including quote validation, quote conversion, pricing review, and quote-to-sales-order handoff.
- Work with upstream systems such as CRM, quoting tools, customer po

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