Role Description

The Chief Experience Officer (CXO) is a full time,
on-site leadership role based in Abroad
, responsible for shaping and overseeing the end-to-end client experience across all touchpoints at Esse India. This role will design and implement experience strategies that align with business goals, ensuring consistent, high-quality interactions from initial inquiry through post-visa support. The CXO will collaborate closely with consulting, operations, marketing, and technology teams to optimize service processes, digital interfaces, and communication standards. Day-to-day responsibilities include analyzing client feedback and data, leading experience improvement projects, setting experience KPIs, guiding staff training in client-centric practices, and representing the client perspective in strategic decision-making. The role also involves building strong external relationships, supporting brand reputation initiatives, and ensuring that the organization continually evolves to meet changing client expectations.

Qualifications




- Strong Customer Experience and User Experience (UX) skills, with the ability to design and improve client journeys across digital and in-person channels.
- Proficiency in Strategic Planning, including setting experience-focused goals, defining KPIs, and aligning initiatives with overall business objectives.
- Demonstrated Project Management capabilities to lead cross-functional initiatives, manage timelines and budgets, and deliver measurable improvements.
- Experience in Public Relations, stakeholder communication, and brand representation to support a positive public image and client trust.
- Proven leadership experience in customer-centric roles, ideally within consulting, services, or immigration/visa-related domains.
- Excellent communication and interpersonal skills, with the ability to influence senior stakeholders and mentor teams.
- Analytical mindset with experience using client data, surveys, and performance metrics to d

📌 Chief Experience Officer (Mumbai)
🏢 Esse India | Canada immigration consultants in delhi | visa consultant delhi
📍 Mumbai