Roles and Responsibilities :
- Manage CRM data, ensuring accuracy and completeness of customer information.
- Coordinate with internal teams to resolve escalations and ensure timely resolution of customer issues.
- Develop and maintain documentation for CRM processes, policies, and procedures.
- Monitor compliance with regulatory requirements (e.g., RERA) through regular audits.
Job Requirements :
- 4-8 years of experience in CRM management or a related field.
- Solid understanding of escalation management principles and practices.
- Excellent documentation skills with attention to detail.
- Proficiency in managing complex workflows and prioritizing tasks effectively.
📌 Assistant Manager-CRM (Pune)
🏢 Solitaire
📍 Pune
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