EMP Claims was recently recognized as a Top10 vendor for RCM Services in the US and we take pride in the quality of our services. Our customers include large outpatient medical practices, and we are looking to hire a Customer Success Manager who will be responsible for working with customers directly, ensuring we remain a trusted partner with them. We offer a competitive compensation package along with the opportunity to learn on the job, develop knowledge of the
process, and grow your career.
Responsibilities:
- Monitor Charge Entry, Posting, and AR for each customer.
- Identify areas of improvement in service delivery to the clients.
- Work with Practice Managers to resolve patient balance issues.
- Communicate with clients regularly as needed.
- Prepare and review end-of-month reporting to clients.
- Transition Management of new businesses.
- Prepare Ad-hoc RCM and operations reports as requested.
- Identify workflow efficiency opportunities and act as a trusted advisor to the clients.
- Current account onboarding; including setting up, EDI, payment posting,
provider information, etc.
- Prepare and continuously update and maintain the SOP(Standard Operating Procedures)for each customer
- Resolve customer complaints or answers customers' questions regarding policies and procedures.
- Collaborate and work closely with Operations Leaders and Quality team for process and procedure improvement
Qualifications:
- Minimum1-2 Years of experience working as RCM Manager or 2+ years as Asst Manager or a customer manager in a midsize to large medical billing company.
- Deep understanding of developing and reporting on RCM Success Metrics.
- Working with excel/ advanced excel to build ad-hoc reports CPCis Preferred but not required.
- Experience with resolving patient billing issues.
- Experience with eClinicalWorks, AdvancedMD, Kareo, AthenaHealth, AllScripts preferred but not required.
- Exposure to working with PowerBI/ Tableau
- Excellent oral and written