Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat regarding issues with their UPI applications.
- Troubleshoot and resolve customer complaints related to payment domain services.
- Collaborate with internal teams to identify root causes of issues and implement solutions.
- Document resolutions to knowledge base for future reference.
Job Requirements :
- 2-7 years of experience in application support or a similar role.
- Solid understanding of payment domain services, including UPI transactions.
- Excellent communication skills for effective issue resolution with customers.