Help Desk Executive (Chandigarh)

Help Desk Executive (Chandigarh)

13 Aug
|
Titan Company
|
Chandigarh

13 Aug

Titan Company

Chandigarh

Role & responsibilities

1. Job Description: Lead Regional Operations Job Description Unique Job Role-Off-Roll position

Lead Regional Operations Function

IT Reporting to

Head - Regional Operations, E commerce and COE mobility Business

Corporate Grade

Date

--- Job Details

External Interfaces Internal Interfaces

Franchisee

3rd Party Service Providers & Vendors

Procurement Team

Retail Store Staff

Sales Team

Regional Commercial Team

Asset Management Team

Relevant stakeholders in IT team

Relevant stakeholders in HR team Job Requirements Education

12 to 15 Years Behavioural Skills

Analytical Mindset

Drive for results

Timely Decision Making

Customer Focus

Dealing with Ambiguity Knowledge

Process Contributions Process Contribution Process Outcome Performance Measure IT: IT Infrastructure: Network Expansion

1.

Carry out material planning for IT network expansion (Software, network and material) as per design & layout of upcoming stores CFAs, offices or manufacturing facilities

2.

Share Bill of Material (BOM) with franchisee for material procurement





3.

Share the requirement checklist & vendor quotes with corporate procurement team to facilitate shortlisting & negotiations

4.

Coordinate with vendors and ensure delivery & installation (network & material infrastructure)

5.

Coordinate with respective corporate IT teams / IT help desk to ensure installation & configuration of POS software at retail stores

6.

Handhold and train the cashier on billing process of the recent POS system

7.

Coordinate with ABMs and commercial teams to ensure timely code creation for new retail stores

IT Network Expansion and standardisation

New POS feature Adoption

Adherence to approved budgets Adherence to SLAs

Adherence to timelines IT: IT Infrastructure: Regional Infrastructure

Job Description Private and Confidential Page 2

1.

Track & monitor all ad-hoc IT requirements (hardware as well as software) related to stores CFAs, offices or manufacturing facilities

📌 Help Desk Executive (Chandigarh)
🏢 Titan Company
📍 Chandigarh

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