About the Role

The Road Safety Assistance (RSA) team is a specialised customer support function responsible for locating buses/services in the vicinity of the location of the breakdown (passing through the route) through live tracking and exploring if the stranded passengers can be accommodated and ensuring they are either dropped at their destination city or get dropped at intermediate hub points/cities, which will help them find alternatives to reach their destination.

This is a high-ownership role that requires logical thinking, quick decision-making, empathy, and the ability to remain calm under pressure.

Role & responsibilities
- Respond to customer safety incidents in real time.
- Coordinate with bus operators to arrange alternate transportation.
- Provide empathetic and timely support to stranded passengers.




- Collaborate with internal teams to ensure quick resolution.
- Accurately document incidents and follow defined SOPs.
- Escalate critical situations promptly.

Educational Qualification: Any Graduate

Exp Minimum and Maximum: 1 to 4 years of experience in Customer Support, Operations, Travel, or Escalations is preferred.

Key skills required for the role:
- Strong logical thinking and problem-solving skills.
- Calm decision-making under pressure.
- Excellent communication and customer-handling skills.
- High ownership and accountability.
- Willingness to work on night shifts.
- Eligibility: Male candidates only.
- Positive command over English, Hindi, Kannada, Tamil & Telugu

📌 Senior Customer Support Executive (Bengaluru)
🏢 RedBus
📍 Bengaluru