Job Description: Vendor Support Specialist

Tumgifts.com (A unit of Quartz Horizon Pvt Ltd)

Address: J Startup House - Coliving & Coworking, Jaipur - C Scheme, Bhawani Singh Lane, near News 18 Channel, C Scheme, Lalkothi, Jaipur, Rajasthan About TumGifts.com - Together U (You) and Me, we understand how important it is to find the perfect gift that expresses your feelings and makes moments memorable. We've created a platform that simplifies your gifting experience by offering a curated selection of unique, thoughtful, and high-quality products for every celebration and occasion. Our platform brings together the finest collection of gifts, from personalized items to luxury products, making it easy for you to discover, compare, and choose the perfect present. With detailed product descriptions, transparent pricing, and secure checkout, we empower you to make confident purchasing decisions.

We are seeking a proactive and detail-oriented Customer Support Specialist to join our operations team. In this role, you will be the primary bridge between our customers and our vendor network,



ensuring that every order—from initial enquiry to final delivery—is handled with precision and care.

You will manage the full lifecycle of customer interactions, including recovering lost sales through abandoned cart outreach and sourcing the best local vendors to fulfill specific order requirements.

Key Responsibilities

Vendor Acquisition
- Identify and approach potential vendors, sellers, florists, cake shops, gift stores, and other partners.
- Onboard recent vendors onto the TumGifts.com platform.
- Collect and verify vendor documents.
- Maintain a healthy vendor database.

Vendor Support
- Assist vendors with product listing, pricing, inventory updates, and account management.
- Resolve vendor queries through calls, WhatsApp, and email.
- Ensure vendors comply with company policies and service standards.
- Maintain long-term vendor relationships.

Vendor Coordination
- Coordinate with v

📌 Vendor Support Specialist (Jaipur)
🏢 MARS AGRO BIOTECH PRIVATE
📍 Jaipur