E-commerce Operations Manager

Location: Mumbai (In office)
Experience: 3–6 years
Employment Type: Full-time

About Us

Terractive is building the next generation of activewear through innovative fabrics and thoughtful design. We're a fast-growing D2C brand obsessed with creating products people love and delivering an exceptional customer experience.

We're looking for an E-commerce Operations Manager who thrives in fast-paced environments, loves solving operational challenges, and can ensure our online store runs flawlessly every single day.

What You'll DoWebsite & Store Operations
- Own the day-to-day operations of our Shopify website.
- Ensure product launches, collections, pricing, promotions, and inventory are accurate and live on time.
- Coordinate with design, marketing, and product teams for seamless campaign execution.
- Continuously improve website merchandising and customer experience.

Order & Fulfillment Management
- Monitor order processing and ensure timely dispatch.
- Coordinate with warehouse, logistics partners, and customer support to resolve operational issues.




- Reduce cancellations, RTOs, and fulfillment delays.
- Track operational SLAs and identify improvement opportunities.

Inventory Management
- Maintain accurate inventory across Shopify and marketplaces.
- Coordinate stock allocation and replenishment.
- Prevent overselling and stock discrepancies.
- Generate inventory reports and highlight potential risks.

Marketplace Operations
- Manage operations across marketplaces such as Myntra, Amazon, Flipkart, Instamart, Zepto, and others.
- Coordinate product listings, pricing, promotions, catalog updates, and inventory sync.
- Resolve operational issues and maintain marketplace compliance.

Analytics & Reporting
- Build daily, weekly, and monthly performance dashboards.
- Track key metrics including:
- Website conversion rate
- AOV
- Inventory health
- Fulfillment SLAs
- Order cancellation rate
- RTO %
- Return rate
- Customer complaints
- Use d

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