Overview of Job Function:

The Product Support Engineer role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.

Minimum Requirements:
- 3+ years of customer contact center or customer service experience that supports implementation, and troubleshooting of software applications and related technology infrastructure, or equivalent
- Demonstrate a continuous passion for learning and growing technical skills
- Experience with operating systems, desktop domains (active directory) and Windows security
- Ability to interpret schemas and/or author queries and stored procedures
- Strong written and verbal communication skills
- Experience in documenting customer issues with ability to tailor the explanation of technical concepts to the audience
- Experience in effectively dealing with internal escalations from Verint Professional Services and customer




- Familiarity with Contact Center operations and technology software and tools
- Ability to work a adaptable schedule in the interest of customer satisfaction; may be required to participate in on-call rotations consistent with Support s on-call practice

Preferred Requirements:
- Bachelor s degree in a technology discipline or related field
- Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG, etc.
- Familiarity with WEB Server Technology (i.e. IIS, WebLogic, Tomcat, Apache)
- Prior experience with the installation, support, usage or administration of Workforce Management related products or Verint software
- Understanding of networking and protocols (TCP/IP, SMTP, etc.)
- Knowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols Familiarity with Information Security (i.e. SSL/PKI, Security hardening, Firewall)
- Demonstrated experience working with data

📌 Product Support Engineer (Bengaluru)
🏢 Verint Systems
📍 Bengaluru