Job Title: Front Desk Executive
Company Name: Manipal Hospitals

Job Description:
The Front Desk Executive will be the first point of contact for patients and visitors at Manipal Hospitals. This role involves providing excellent customer service, handling patient inquiries, scheduling appointments, and managing the reception area efficiently. The Front Desk Executive must ensure smooth and effective communication between patients and the hospital staff while maintaining confidentiality and professionalism at all times.

Key Responsibilities:
- Greet patients and visitors in a warm and welcoming manner.
- Manage check-in and check-out processes for patients.
- Answer phone calls, emails, and inquiries from patients and provide accurate information about the hospital's services.
- Schedule appointments and maintain the appointment calendar for medical professionals.
- Handle billing inquiries and collect payments when necessary.
- Maintain and update patient records and databases.
- Assist with administrative tasks and support the overall operations of the front desk area.




- Ensure the reception area is organized and welcoming for patients.
- Collaborate with other hospital staff to ensure seamless patient experiences.
- Uphold hospital policies and procedures while ensuring patient confidentiality.

Skills Required:
- Excellent communication and interpersonal skills.
- Robust organizational and multitasking abilities.
- Proficient in handling phone systems and managing incoming calls.
- Ability to provide outstanding customer service.
- Basic computer skills, including experience with MS Office and hospital management software.
- Attention to detail and ability to work accurately under pressure.
- Problem-solving skills and ability to handle challenging situations effectively.
- A positive attitude and a compassionate approach towards patient care.

Tools Required:
- Hospital Management Software (specific software may vary).
- Microsoft Office Suite (Word, Excel, Out

📌 Front Desk Executive (Ranchi)
🏢 Manipal Hospitals
📍 Ranchi